Dental Phone Answering · Oral Surgeons
Dental Phone Answering for Oral Surgery Practices
Every line, every hour, answered by a system that knows your practice, your providers and your policies. Configured for the call mix a oral surgery practice actually receives.
Phone answering in a dental practice is not one job — it is at least five. Recall scheduling, new-patient intake, insurance screening, emergency triage and logistics all arrive on the same line, and a single person has to context-switch between them dozens of times an hour.
In a oral surgery practice the stakes are different from general dentistry. Oral surgery runs on referrals and urgency. A referring office that cannot reach you on the first try sends the patient somewhere else — and rarely tells you why.
Never losing a referring office to an unanswered phone is the single highest-leverage change an oral surgery practice can make. Front-desk teams report reclaiming two to three hours a day once phone load is removed.
What a dental phone answering handles in a oral surgery practice
Shares are typical for this kind of practice. Wavez reports your real split from the first week.
A oral surgeon call handled end to end
This is Dr. Ruiz's office — we have a patient here who needs a surgical extraction, ideally this week.
I can book that now. Do you have a periapical or panoramic you can send, and is the patient in acute pain?
Pan is ready, moderate pain.
Thursday 1:15pm with Dr. Nkemelu. I've texted a secure upload link for the image and logged the referral under Dr. Ruiz.
Why oral surgeons choose this over the alternatives
Call-type specific handling
A recall call and an implant inquiry get different scripts, automatically.
No context switching
Every caller gets undivided attention because attention is not a scarce resource.
Consistent policy answers
Insurance, cancellation and payment policies are stated the same way every time.
Front desk freed for in-person care
Check-in and checkout stop being interrupted by ringing lines.
Traditional front desk vs Wavez
| Traditional | Wavez | |
|---|---|---|
| Concurrent handling | One caller at a time | All callers at once |
| Script consistency | Varies by staff member and day | Identical every call |
| In-person disruption | Constant | None |
| Training overhead | Weeks per new hire | Configured once |
| Monthly cost | $3,200+ per FTE | From $599 |
Dental Phone Answering, tuned to oral surgeon workflows
That context-switching is where quality collapses. The new-patient call that deserved five unhurried minutes gets ninety seconds because two other lines are flashing.
Most oral surgery practices run Dentrix or a surgery-specific system; Wavez books via PMS integration or calendar bridge where no API exists.
- Full-bony third molar extraction (x4) — typically $2,400: The volume mainstay; frequently booked in summer and winter breaks.
- Surgical extraction (single) — typically $450: Most common referral outcome.
- IV sedation — typically $650: Adds pre-op instruction load Wavez absorbs.
- Biopsy — typically $700: Urgency-flagged referral requiring rapid scheduling.
The objections worth taking seriously
Will referring offices accept talking to AI? They care about being handled in one call. Referral coordinators consistently prefer an instant structured intake to a hold queue or a callback promise.
Can it receive imaging securely? Yes — it sends a secure upload link rather than accepting attachments by SMS, and the upload is attached to the appointment record.
Can it answer only some of our lines? Yes. Practices commonly route the new-patient line to Wavez first and keep the existing-patient line staffed, then expand once they see the results.
Does it handle transfers to specific people? Yes — named transfers to providers, billing or a treatment coordinator are configured during onboarding.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
We replaced two contract receptionists and got better coverage. The math wasn’t even close.
James Patel, COO — Lakeview Orthodontics, Chicago, IL (3-location ortho group)