Solutions
After-Hours Dental Answering and Booking
Live answering and real booking between 5pm and 8am, when roughly a third of dental calls actually arrive.
The after-hours window is where the arithmetic gets uncomfortable. Depending on specialty, 25–40% of inbound dental calls land outside office hours, and the conversion rate on a voicemail left at 9pm is in the low single digits.
Those calls are also disproportionately valuable. Evening callers skew toward pain, trauma and elective research — exactly the categories with the highest case values and the least patience.
Wavez covers the entire window at the same fixed price as business hours. There is no after-hours tier, no per-call holiday charge and no requirement that a staff member carry the practice phone home.
What a after-hours dental answering changes
Covers the third of calls you currently lose
Evenings, overnight, weekends and public holidays, at one price.
Nobody carries the practice phone
Your team stops answering pain calls from their sofa.
Emergency escalation that actually works
On-call clinicians are only woken when your criteria are met.
Morning schedule already filled
Overnight bookings land in the book before your team arrives.
After-Hours Dental Answering: the honest comparison
| Traditional | Wavez | |
|---|---|---|
| Evening coverage | Voicemail | Live answer and booking |
| Weekend coverage | Voicemail or paid service | Included |
| Holiday coverage | Surcharged | Included |
| On-call burden | Staff or doctor carries phone | Rules-based escalation only |
| Monthly cost | $400–$1,200 for nights alone | From $599 for all hours |
Who this is for
Specifically solving nights, weekends and holidays.
Wavez is built for solo and small-group US dental practices — one to five locations — rather than enterprise DSOs. That focus is why the configuration is dental-specific rather than a generic call-handling product with a dental skin.
After-hours coverage alone accounts for roughly a third of the appointments Wavez practices recover.
How it fits your practice management system
Wavez reads live availability before offering any time slot, then writes the appointment back atomically with the correct type, duration, provider and operatory. Dentrix, Open Dental, Eaglesoft, Curve Dental and Dolphin Management are supported directly.
Where a system has no API, a calendar bridge provides near-real-time sync — appointments appear in the schedule within a minute rather than instantly, which is sufficient for every workflow except same-minute double-booking risk.
- Live availability read before every offer
- Atomic write — no double bookings
- Correct appointment type, duration and provider
- Reserved emergency capacity respected
- Confirmation SMS sent immediately
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
We were missing 40% of our calls. Now we miss zero — and patients can’t tell it’s AI.
Dr. Maria Chen, Owner — Sunrise Family Dental, Phoenix, AZ (4-chair family practice)