Michigan dental practices
Dental AI Receptionist in Michigan
Wavez answers every call to your Michigan practice in under two seconds — day, night, weekend or holiday — and books straight into your practice management system.
There are roughly 5,200 active dental practices in Michigan, concentrated around Detroit, Grand Rapids, Ann Arbor and the surrounding areas. Almost all of them share the same structural problem: the phone rings hardest at precisely the hours the front desk is thinnest.
Auto-industry shift work produces call volume at hours no traditional front desk covers.
Michigan follows HIPAA; the BAA governs dental appointment and caller data.
What the phone costs a Michigan practice
Missed calls are the largest unmeasured cost in Michigan practices
The typical practice misses a quarter to two fifths of inbound calls. At a conservative $650 new-patient value and a 30% booking rate, twenty missed calls a week is roughly $200,000 in annual production that never reaches the schedule.
After-hours demand does not respect office hours
Between a quarter and 40% of dental calls arrive outside business hours. In Michigan that traffic currently reaches voicemail, and voicemail converts in the low single digits.
Front-desk hiring is slower and dearer than it was
A fully loaded front-desk role in Michigan costs well above $3,000 a month once payroll taxes, benefits, training and turnover are counted — and it still only covers about 45 hours a week.
What changes in the first month
Local hours, Michigan time zone
Greetings, escalation windows and quiet hours follow your local clock, not a call centre in another region.
Works with the systems you already run
Dentrix, Open Dental, Eaglesoft, Curve Dental and Dolphin Management are supported with real-time write-back.
Compliance handled properly
Signed BAA, encryption in transit and at rest, and handling aligned to both HIPAA and Michigan requirements.
No per-minute meter
Flat monthly pricing from $599 with nights, weekends and holidays included.
Traditional front desk vs Wavez
| Additional front-desk hire | Wavez | |
|---|---|---|
| Coverage | Roughly 45 hours/week | 168 hours/week |
| Cost per month | $3,200+ fully loaded | From $599 |
| Simultaneous calls | One | Unlimited |
| Books into PMS | When available | Always |
| Sick days / turnover | Ongoing | None |
Compliance for Michigan dental practices
Michigan follows HIPAA; the BAA governs dental appointment and caller data.
Wavez signs a Business Associate Agreement before any patient data is processed, encrypts call data in transit and at rest, restricts access on a least-privilege basis, and retains recordings and transcripts for the period you specify. Wavez does not create voiceprints or other biometric identifiers, and does not sell or share caller data.
- Signed BAA before go-live
- Encryption in transit and at rest
- Configurable retention and deletion
- No biometric identifiers created
- Full transcript and audit trail per call
Where our Michigan practices are
Wavez works anywhere in Michigan — it is cloud software attached to your phone number, so there is no local installation and no per-location setup fee. Practices in Detroit, Grand Rapids, Ann Arbor, Lansing run the same configuration as practices in smaller towns across the state.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
We replaced two contract receptionists and got better coverage. The math wasn’t even close.
James Patel, COO — Lakeview Orthodontics, Chicago, IL (3-location ortho group)