Built for cosmetic dental practices
AI Receptionist for Cosmetic Dental Practices
Cosmetic dentistry has the highest case value and the longest consideration cycle in the industry. The practice that answers the veneer inquiry first — with a real human-sounding conversation — books the consult.
Cosmetic Dentists do not have a generic phone problem, and a generic phone solution does not fix it. The call mix in a cosmetic dental practice is specific: certain call types dominate, certain hours matter more than others, and the revenue attached to a single conversation can be an order of magnitude above the practice average.
Wavez is configured around that reality. Appointment types, triage thresholds, pricing language and escalation rules are all set to how your cosmetic dental practice actually operates, then reviewed line by line before a single patient hears the system.
One recovered veneer case a year is worth more than two decades of Wavez subscription fees.
Three things that cost cosmetic dentists money every week
Elective callers do not leave messages
Nobody leaves a voicemail about a $20,000 smile makeover. Cosmetic prospects call three practices in one sitting and book with whoever picks up and sounds credible.
Price questions arrive first and scare staff
The opening question is almost always cost. Untrained staff deflect it to a consult, which loses the caller. A configured range plus a financing sentence converts far better.
Consult no-shows destroy the economics
A cosmetic consult occupies a doctor for 45 minutes. Without staged confirmations and pre-visit photos, no-show rates on elective consults routinely exceed 20%.
The call mix in a typical cosmetic dental practice
Shares are typical for this kind of practice. Wavez reports your real split from the first week.
What one recovered call is worth in a cosmetic dental practice
| Treatment | Typical value | Why it matters on the phone |
|---|---|---|
| Full veneer case (8–10 units) | $18,000 | Single call can be worth more than a month of hygiene. |
| Single veneer | $1,800 | Common entry point that leads to full-arch cases. |
| In-office whitening | $550 | High-volume, near-instant booking decision. |
| Composite bonding (per tooth) | $450 | Frequently bundled at the consult. |
Values are national averages for illustration and vary by region, payer mix and case complexity.
A real cosmetic dentist call, start to finish
I'm looking at veneers for my top teeth — roughly what am I looking at?
For a typical eight-unit case here the range is $14,000 to $19,000, and we offer 24- and 60-month financing. Dr. Lin does a complimentary digital smile preview — Tuesday 5:30pm or Thursday 11am?
Tuesday evening.
Booked for Tuesday 5:30. I've texted a link to upload two smile photos beforehand so Dr. Lin can prepare your preview.
What changes in the first month
Every call answered, including the 9pm ones
Coverage runs continuously, and concurrency is unlimited, so peak hours stop producing busy signals.
Appointments, not messages
Bookings are written into your PMS with the correct type, duration and provider before the caller hangs up.
Your clinical rules, enforced consistently
Triage follows the tree your clinicians wrote — every call, every time, with a transcript.
Fixed cost, no overtime
From $599 a month, with nights, weekends and holidays included at no surcharge.
Traditional front desk vs Wavez
| Front desk alone | Front desk + Wavez | |
|---|---|---|
| Answer speed | 4–6 rings, then voicemail | Under 2 seconds |
| Coverage | Office hours only | 24/7 including holidays |
| Simultaneous callers | One | Unlimited |
| Cosmetic dentist call knowledge | Depends who picks up | Identical on every call |
| Monthly cost | $3,200–$4,500 per FTE | From $599 |
What we configure for a cosmetic dental practice
Onboarding is not a template swap. We take your appointment types, provider eligibility, block scheduling and reserved capacity, and we write the triage tree with your clinicians rather than for them.
Cosmetic practices frequently pair Dentrix with a separate CRM; Wavez writes appointments to the PMS and lead data to the CRM by webhook.
- Appointment types and durations specific to cosmetic dentist workflows
- Clinical escalation thresholds written and signed off by your team
- Insurance and payment language taken from your own policy documents
- English and Spanish handling, including confirmation SMS
- HIPAA-aligned handling with a signed Business Associate Agreement
Objections we hear from this specialty
Should an AI ever quote cosmetic pricing? It quotes only the ranges you approve, in the framing you approve, and always pairs the number with financing and a consult offer. Practices that allow the range see materially higher consult booking rates than those that deflect.
Can it capture photos before the consult? Yes. Wavez sends a secure upload link by SMS immediately after booking, which both improves consult quality and reduces no-shows.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
My front desk used to drown in the phones. Now she can actually take care of the patients in the office.
Dr. Sam Reyes, Owner — Cedar Creek Dental, Austin, TX (Solo practice, 2 hygienists)