Built for periodontal practices
AI Receptionist for Periodontal Practices
Periodontal practices depend on long treatment sequences and disciplined maintenance recall. Both are phone-intensive, and both quietly decay when the front desk is overloaded.
Periodontists do not have a generic phone problem, and a generic phone solution does not fix it. The call mix in a periodontal practice is specific: certain call types dominate, certain hours matter more than others, and the revenue attached to a single conversation can be an order of magnitude above the practice average.
Wavez is configured around that reality. Appointment types, triage thresholds, pricing language and escalation rules are all set to how your periodontal practice actually operates, then reviewed line by line before a single patient hears the system.
Closing a 10% maintenance recall gap typically outweighs the Wavez subscription several times over.
Three things that cost periodontists money every week
Maintenance recall silently erodes
Periodontal maintenance is the most predictable revenue in the practice and the first thing to slip when staff are busy. A 10% recall gap compounds across every quarter.
Multi-visit sequences generate reschedule churn
Scaling and root planing by quadrant, re-evaluation, then surgery: each patient produces several scheduling touchpoints, most of which need no clinical judgement.
Referral intake competes with patient calls
The same two lines carry both GP referrals and existing-patient logistics, and the referral is the one that cannot wait.
The call mix in a typical periodontal practice
Shares are typical for this kind of practice. Wavez reports your real split from the first week.
What one recovered call is worth in a periodontal practice
| Treatment | Typical value | Why it matters on the phone |
|---|---|---|
| SRP (four quadrants) | $1,300 | Sequenced across multiple visits. |
| Periodontal maintenance | $185 | The recurring revenue base. |
| Gum grafting | $1,700 | Consult-dependent, often cosmetic-adjacent. |
| Crown lengthening | $1,200 | Referral-driven and time-sensitive. |
Values are national averages for illustration and vary by region, payer mix and case complexity.
A real periodontist call, start to finish
I'm due for my perio maintenance but I need to move it — I keep missing your desk.
No problem, I can move it now. You are due with Andrea for a three-month maintenance. I have Tuesday 8:15am or Thursday 3:00pm.
Thursday.
Moved to Thursday at 3:00. Your next maintenance after that will be scheduled at the visit, and I've texted the confirmation.
What changes in the first month
Every call answered, including the 9pm ones
Coverage runs continuously, and concurrency is unlimited, so peak hours stop producing busy signals.
Appointments, not messages
Bookings are written into your PMS with the correct type, duration and provider before the caller hangs up.
Your clinical rules, enforced consistently
Triage follows the tree your clinicians wrote — every call, every time, with a transcript.
Fixed cost, no overtime
From $599 a month, with nights, weekends and holidays included at no surcharge.
Traditional front desk vs Wavez
| Front desk alone | Front desk + Wavez | |
|---|---|---|
| Answer speed | 4–6 rings, then voicemail | Under 2 seconds |
| Coverage | Office hours only | 24/7 including holidays |
| Simultaneous callers | One | Unlimited |
| Periodontist call knowledge | Depends who picks up | Identical on every call |
| Monthly cost | $3,200–$4,500 per FTE | From $599 |
What we configure for a periodontal practice
Onboarding is not a template swap. We take your appointment types, provider eligibility, block scheduling and reserved capacity, and we write the triage tree with your clinicians rather than for them.
Open Dental and Dentrix cover most periodontal practices; both support recall-interval reads used by Wavez.
- Appointment types and durations specific to periodontist workflows
- Clinical escalation thresholds written and signed off by your team
- Insurance and payment language taken from your own policy documents
- English and Spanish handling, including confirmation SMS
- HIPAA-aligned handling with a signed Business Associate Agreement
Objections we hear from this specialty
Can it respect three-month maintenance intervals? Yes. It reads the recall interval on the chart and will not offer a slot outside the window without flagging it for your team.
Does it handle quadrant sequencing? It books remaining quadrants in the order and spacing your protocol defines, including the re-evaluation visit.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
We were missing 40% of our calls. Now we miss zero — and patients can’t tell it’s AI.
Dr. Maria Chen, Owner — Sunrise Family Dental, Phoenix, AZ (4-chair family practice)