Built for endodontic practices
AI Receptionist for Endodontic Practices
Endodontics is referral-driven and pain-driven at the same time. Both call types are urgent, and both are lost permanently if the phone rings out.
Endodontists do not have a generic phone problem, and a generic phone solution does not fix it. The call mix in a endodontic practice is specific: certain call types dominate, certain hours matter more than others, and the revenue attached to a single conversation can be an order of magnitude above the practice average.
Wavez is configured around that reality. Appointment types, triage thresholds, pricing language and escalation rules are all set to how your endodontic practice actually operates, then reviewed line by line before a single patient hears the system.
Endodontic practices measure Wavez in preserved referral relationships, not just recovered calls.
Three things that cost endodontists money every week
Same-day referral windows are unforgiving
A GP diagnosing irreversible pulpitis wants the patient seen today or tomorrow. Missing that call means the case is treated by another endodontist, and the referral pattern shifts with it.
Patients in acute pain will not wait on hold
Endodontic patients are among the most uncomfortable callers in dentistry. Hold time directly converts into lost cases.
Retreatment and apicoectomy questions need precision
These callers are usually well-informed and frustrated. Vague answers from an untrained operator undermine confidence before the consult even happens.
The call mix in a typical endodontic practice
Shares are typical for this kind of practice. Wavez reports your real split from the first week.
What one recovered call is worth in a endodontic practice
| Treatment | Typical value | Why it matters on the phone |
|---|---|---|
| Molar root canal | $1,400 | Core case; usually urgent. |
| Anterior root canal | $900 | Frequently trauma-related. |
| Retreatment | $1,500 | Higher-consideration; benefits from a prepared consult. |
| Apicoectomy | $1,300 | Referral-driven and time-sensitive. |
Values are national averages for illustration and vary by region, payer mix and case complexity.
A real endodontist call, start to finish
Dr. Shah referred me — she said I need a root canal on a lower molar and it's getting worse.
I have you. Is the pain waking you at night, and is there any swelling?
Waking me up, no swelling.
That qualifies for our urgent slot. Today at 4:30 with Dr. Bell. I've requested your X-ray from Dr. Shah's office and texted you directions and parking details.
What changes in the first month
Every call answered, including the 9pm ones
Coverage runs continuously, and concurrency is unlimited, so peak hours stop producing busy signals.
Appointments, not messages
Bookings are written into your PMS with the correct type, duration and provider before the caller hangs up.
Your clinical rules, enforced consistently
Triage follows the tree your clinicians wrote — every call, every time, with a transcript.
Fixed cost, no overtime
From $599 a month, with nights, weekends and holidays included at no surcharge.
Traditional front desk vs Wavez
| Front desk alone | Front desk + Wavez | |
|---|---|---|
| Answer speed | 4–6 rings, then voicemail | Under 2 seconds |
| Coverage | Office hours only | 24/7 including holidays |
| Simultaneous callers | One | Unlimited |
| Endodontist call knowledge | Depends who picks up | Identical on every call |
| Monthly cost | $3,200–$4,500 per FTE | From $599 |
What we configure for a endodontic practice
Onboarding is not a template swap. We take your appointment types, provider eligibility, block scheduling and reserved capacity, and we write the triage tree with your clinicians rather than for them.
Endodontic practices typically run Dentrix or TDO; Wavez supports Dentrix natively and TDO via calendar bridge.
- Appointment types and durations specific to endodontist workflows
- Clinical escalation thresholds written and signed off by your team
- Insurance and payment language taken from your own policy documents
- English and Spanish handling, including confirmation SMS
- HIPAA-aligned handling with a signed Business Associate Agreement
Objections we hear from this specialty
Can it hold urgent slots correctly? Yes. Reserved urgent capacity is respected: only calls meeting your urgency criteria can claim those slots, and unclaimed ones release on your schedule.
Will it request imaging from the referring office? It sends your standard image-request message to the referring practice automatically on referral-type calls.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
My front desk used to drown in the phones. Now she can actually take care of the patients in the office.
Dr. Sam Reyes, Owner — Cedar Creek Dental, Austin, TX (Solo practice, 2 hygienists)