Solutions
Dental Phone Answering, Fully Automated
Every line, every hour, answered by a system that knows your practice, your providers and your policies.
Phone answering in a dental practice is not one job — it is at least five. Recall scheduling, new-patient intake, insurance screening, emergency triage and logistics all arrive on the same line, and a single person has to context-switch between them dozens of times an hour.
That context-switching is where quality collapses. The new-patient call that deserved five unhurried minutes gets ninety seconds because two other lines are flashing.
Automated answering removes the contention. Each caller gets the full script for their call type, in parallel, with no impact on anyone else in the queue — because there is no queue.
What a dental phone answering changes
Call-type specific handling
A recall call and an implant inquiry get different scripts, automatically.
No context switching
Every caller gets undivided attention because attention is not a scarce resource.
Consistent policy answers
Insurance, cancellation and payment policies are stated the same way every time.
Front desk freed for in-person care
Check-in and checkout stop being interrupted by ringing lines.
Dental Phone Answering: the honest comparison
| Traditional | Wavez | |
|---|---|---|
| Concurrent handling | One caller at a time | All callers at once |
| Script consistency | Varies by staff member and day | Identical every call |
| In-person disruption | Constant | None |
| Training overhead | Weeks per new hire | Configured once |
| Monthly cost | $3,200+ per FTE | From $599 |
Who this is for
Focused on the day-to-day mechanics of who picks up the phone.
Wavez is built for solo and small-group US dental practices — one to five locations — rather than enterprise DSOs. That focus is why the configuration is dental-specific rather than a generic call-handling product with a dental skin.
Front-desk teams report reclaiming two to three hours a day once phone load is removed.
How it fits your practice management system
Wavez reads live availability before offering any time slot, then writes the appointment back atomically with the correct type, duration, provider and operatory. Dentrix, Open Dental, Eaglesoft, Curve Dental and Dolphin Management are supported directly.
Where a system has no API, a calendar bridge provides near-real-time sync — appointments appear in the schedule within a minute rather than instantly, which is sufficient for every workflow except same-minute double-booking risk.
- Live availability read before every offer
- Atomic write — no double bookings
- Correct appointment type, duration and provider
- Reserved emergency capacity respected
- Confirmation SMS sent immediately
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
My front desk used to drown in the phones. Now she can actually take care of the patients in the office.
Dr. Sam Reyes, Owner — Cedar Creek Dental, Austin, TX (Solo practice, 2 hygienists)