Dental Answering Service · Prosthodontists
Dental Answering Service for Prosthodontic Practices
An answering service for dental practices that finishes the job — booked appointments in your PMS instead of a morning message list. Configured for the call mix a prosthodontic practice actually receives.
Most dental answering services were designed around a single deliverable: make sure nobody hears a ring-out. That was a reasonable goal in 1995. It is a low bar in a market where the patient who called you at 8pm has already booked with a competitor by 8:04pm.
In a prosthodontic practice the stakes are different from general dentistry. Prosthodontic cases are long, expensive and heavily coordinated. Every dropped call costs either a large case or a lab-timeline slip that costs staff hours to repair.
For prosthodontists the arithmetic is stark: one recovered rehabilitation case is worth several years of subscription. Practices moving off traditional answering services report morning callback lists shrinking by more than 80%.
What a dental answering service handles in a prosthodontic practice
Shares are typical for this kind of practice. Wavez reports your real split from the first week.
A prosthodontist call handled end to end
My dentist said I need my whole mouth rebuilt. I have no idea where to start.
That is exactly what Dr. Ferrante does. The first step is a records and planning appointment — scans, photos and a written plan with staged costs. There is availability Wednesday at 9am or Friday at 2pm.
Wednesday. Roughly what does the whole thing cost?
Full rehabilitation here ranges from $32,000 to $45,000 depending on the number of units and whether implants are involved, with financing available. Wednesday 9am is booked and I have texted the records-visit details.
Why prosthodontists choose this over the alternatives
Message lists disappear
Your morning starts with confirmed appointments, not thirty callbacks to work through.
Urgency handled correctly
Clinical triage rules you write decide what escalates and what waits.
No per-call surcharges
Holiday weekends and flu season cost exactly the same as a quiet Tuesday.
Full transcripts
Every interaction is searchable, so disputed conversations are settled in seconds.
Traditional front desk vs Wavez
| Traditional | Wavez | |
|---|---|---|
| Typical output | Message / callback request | Booked appointment |
| Holiday pricing | Surcharged | Included |
| Triage | Generic operator judgement | Your written clinical rules |
| Recordkeeping | Message log | Full transcript + outcome |
| Monthly cost | $600–$1,800 + surcharges | From $599 flat |
Dental Answering Service, tuned to prosthodontist workflows
The economics are also unfavourable. A per-call or per-minute service charges most when your practice is busiest, and the value it delivers — a message — is the same whether the caller was a new implant consult or a supplier.
Prosthodontic practices typically run Dentrix or Eaglesoft with lab-tracking spreadsheets; Wavez books the PMS and can webhook lab milestones.
- Full-mouth rehabilitation — typically $38,000: One case can define a quarter.
- Implant-supported overdenture — typically $9,500: Common and highly searched.
- Complete denture (upper + lower) — typically $3,600: High call volume, quick decisions.
- Single crown / onlay — typically $1,500: Referral-driven restorative work.
The objections worth taking seriously
Can it manage complex multi-visit sequences? Yes — appointment sequences with lab lead times are configured as templates, and Wavez shifts the whole chain when one visit moves.
Is it credible with sophisticated callers? It uses your own case language and staged pricing. Where depth runs out it books the consult rather than improvising.
Can Wavez replace our answering service entirely? For most practices, yes — including overnight and holidays. Some keep a human escalation path for clinical calls, which Wavez routes to automatically.
What happens if the AI cannot handle a call? It transfers to a human during hours, or takes a structured callback request with full transcript after hours. Nothing is silently dropped.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
We replaced two contract receptionists and got better coverage. The math wasn’t even close.
James Patel, COO — Lakeview Orthodontics, Chicago, IL (3-location ortho group)