Built for oral surgery practices
AI Receptionist for Oral Surgery Practices
Oral surgery runs on referrals and urgency. A referring office that cannot reach you on the first try sends the patient somewhere else — and rarely tells you why.
Oral Surgeons do not have a generic phone problem, and a generic phone solution does not fix it. The call mix in a oral surgery practice is specific: certain call types dominate, certain hours matter more than others, and the revenue attached to a single conversation can be an order of magnitude above the practice average.
Wavez is configured around that reality. Appointment types, triage thresholds, pricing language and escalation rules are all set to how your oral surgery practice actually operates, then reviewed line by line before a single patient hears the system.
Never losing a referring office to an unanswered phone is the single highest-leverage change an oral surgery practice can make.
Three things that cost oral surgeons money every week
Referring offices are your most impatient callers
A general dentist with a patient in the chair will not hold. If the referral call is not answered live, the referral goes to the next surgeon on their list — permanently.
Pre-operative instructions are a phone-time sink
Fasting rules, escort requirements, medication holds and sedation consent generate repetitive inbound calls that consume staff who should be handling referrals.
Post-operative anxiety peaks after hours
Bleeding, swelling and dry-socket calls arrive in the evening. Without structured triage they either go to voicemail or wake the surgeon unnecessarily.
The call mix in a typical oral surgery practice
Shares are typical for this kind of practice. Wavez reports your real split from the first week.
What one recovered call is worth in a oral surgery practice
| Treatment | Typical value | Why it matters on the phone |
|---|---|---|
| Full-bony third molar extraction (x4) | $2,400 | The volume mainstay; frequently booked in summer and winter breaks. |
| Surgical extraction (single) | $450 | Most common referral outcome. |
| IV sedation | $650 | Adds pre-op instruction load Wavez absorbs. |
| Biopsy | $700 | Urgency-flagged referral requiring rapid scheduling. |
Values are national averages for illustration and vary by region, payer mix and case complexity.
A real oral surgeon call, start to finish
This is Dr. Ruiz's office — we have a patient here who needs a surgical extraction, ideally this week.
I can book that now. Do you have a periapical or panoramic you can send, and is the patient in acute pain?
Pan is ready, moderate pain.
Thursday 1:15pm with Dr. Nkemelu. I've texted a secure upload link for the image and logged the referral under Dr. Ruiz.
What changes in the first month
Every call answered, including the 9pm ones
Coverage runs continuously, and concurrency is unlimited, so peak hours stop producing busy signals.
Appointments, not messages
Bookings are written into your PMS with the correct type, duration and provider before the caller hangs up.
Your clinical rules, enforced consistently
Triage follows the tree your clinicians wrote — every call, every time, with a transcript.
Fixed cost, no overtime
From $599 a month, with nights, weekends and holidays included at no surcharge.
Traditional front desk vs Wavez
| Front desk alone | Front desk + Wavez | |
|---|---|---|
| Answer speed | 4–6 rings, then voicemail | Under 2 seconds |
| Coverage | Office hours only | 24/7 including holidays |
| Simultaneous callers | One | Unlimited |
| Oral surgeon call knowledge | Depends who picks up | Identical on every call |
| Monthly cost | $3,200–$4,500 per FTE | From $599 |
What we configure for a oral surgery practice
Onboarding is not a template swap. We take your appointment types, provider eligibility, block scheduling and reserved capacity, and we write the triage tree with your clinicians rather than for them.
Most oral surgery practices run Dentrix or a surgery-specific system; Wavez books via PMS integration or calendar bridge where no API exists.
- Appointment types and durations specific to oral surgeon workflows
- Clinical escalation thresholds written and signed off by your team
- Insurance and payment language taken from your own policy documents
- English and Spanish handling, including confirmation SMS
- HIPAA-aligned handling with a signed Business Associate Agreement
Objections we hear from this specialty
Will referring offices accept talking to AI? They care about being handled in one call. Referral coordinators consistently prefer an instant structured intake to a hold queue or a callback promise.
Can it receive imaging securely? Yes — it sends a secure upload link rather than accepting attachments by SMS, and the upload is attached to the appointment record.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
My front desk used to drown in the phones. Now she can actually take care of the patients in the office.
Dr. Sam Reyes, Owner — Cedar Creek Dental, Austin, TX (Solo practice, 2 hygienists)