Dental Answering Service · Implant Dentists
Dental Answering Service for Implant Dental Practices
An answering service for dental practices that finishes the job — booked appointments in your PMS instead of a morning message list. Configured for the call mix a implant dental practice actually receives.
Most dental answering services were designed around a single deliverable: make sure nobody hears a ring-out. That was a reasonable goal in 1995. It is a low bar in a market where the patient who called you at 8pm has already booked with a competitor by 8:04pm.
In a implant dental practice the stakes are different from general dentistry. Implant cases are researched for months and decided in a single phone call. The practice that answers with a credible cost range and an immediate CBCT consult wins a $30,000 full-arch case.
Implant practices generally recover the annual cost of Wavez from a single full-arch case. Practices moving off traditional answering services report morning callback lists shrinking by more than 80%.
What a dental answering service handles in a implant dental practice
Shares are typical for this kind of practice. Wavez reports your real split from the first week.
A implant dentist call handled end to end
I lost most of my upper teeth. What does All-on-4 run here?
Upper arch cases here are typically $22,000 to $27,000 including the CBCT, surgery and final prosthesis, with financing from around $340 a month. Dr. Haddad has a scan-and-consult slot Monday at 10am — shall I hold it?
Yes, please.
Held. I've texted the medical-history form and a financing pre-qualification link so Monday can be spent on your plan rather than paperwork.
Why implant dentists choose this over the alternatives
Message lists disappear
Your morning starts with confirmed appointments, not thirty callbacks to work through.
Urgency handled correctly
Clinical triage rules you write decide what escalates and what waits.
No per-call surcharges
Holiday weekends and flu season cost exactly the same as a quiet Tuesday.
Full transcripts
Every interaction is searchable, so disputed conversations are settled in seconds.
Traditional front desk vs Wavez
| Traditional | Wavez | |
|---|---|---|
| Typical output | Message / callback request | Booked appointment |
| Holiday pricing | Surcharged | Included |
| Triage | Generic operator judgement | Your written clinical rules |
| Recordkeeping | Message log | Full transcript + outcome |
| Monthly cost | $600–$1,800 + surcharges | From $599 flat |
Dental Answering Service, tuned to implant dentist workflows
The economics are also unfavourable. A per-call or per-minute service charges most when your practice is busiest, and the value it delivers — a message — is the same whether the caller was a new implant consult or a supplier.
Implant practices commonly pair Dentrix or Open Dental with separate CBCT scheduling; Wavez can book both in one call.
- Full-arch (per arch) — typically $24,000: A single recovered call can exceed annual front-desk salary.
- Single implant + crown — typically $4,600: The volume backbone of most implant practices.
- Bone graft — typically $900: Usually bundled; explained during the booking call.
- CBCT consult — typically $350: The conversion event Wavez is optimised to book.
The objections worth taking seriously
Can it discuss bone grafting credibly? It answers from the explanations your clinicians write, at the depth you allow, and hands anything clinical beyond that to the doctor. It never speculates.
Does it pre-qualify for financing? It sends your lender's pre-qualification link during the call and records the response against the appointment.
Can Wavez replace our answering service entirely? For most practices, yes — including overnight and holidays. Some keep a human escalation path for clinical calls, which Wavez routes to automatically.
What happens if the AI cannot handle a call? It transfers to a human during hours, or takes a structured callback request with full transcript after hours. Nothing is silently dropped.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
We replaced two contract receptionists and got better coverage. The math wasn’t even close.
James Patel, COO — Lakeview Orthodontics, Chicago, IL (3-location ortho group)