Dental Answering Service · New York
Dental Answering Service for New York Dental Practices
An answering service for dental practices that finishes the job — booked appointments in your PMS instead of a morning message list. Deployed across New York City, Buffalo, Rochester and the rest of New York.
Manhattan and Brooklyn practices operate in the densest dental market in the US, where a missed call is a competitor's booking within minutes. That is the local context a dental answering service has to work inside.
Wavez replaces the message with an outcome. Triage happens on the call, the appointment is written to your schedule, the confirmation is sent, and your team arrives to a full book rather than a queue of callbacks.
The New York SHIELD Act imposes reasonable safeguards on private information; Wavez encrypts data, restricts access and signs a BAA.
What changes in the first month
Message lists disappear
Your morning starts with confirmed appointments, not thirty callbacks to work through.
Urgency handled correctly
Clinical triage rules you write decide what escalates and what waits.
No per-call surcharges
Holiday weekends and flu season cost exactly the same as a quiet Tuesday.
Full transcripts
Every interaction is searchable, so disputed conversations are settled in seconds.
Traditional front desk vs Wavez
| Traditional | Wavez | |
|---|---|---|
| Typical output | Message / callback request | Booked appointment |
| Holiday pricing | Surcharged | Included |
| Triage | Generic operator judgement | Your written clinical rules |
| Recordkeeping | Message log | Full transcript + outcome |
| Monthly cost | $600–$1,800 + surcharges | From $599 flat |
Running a dental answering service in New York
Wavez follows your local clock. Greeting, quiet hours, escalation windows and reminder timing are all set to New York time, so a 7am caller and an 11pm caller each get the right treatment.
Coverage is identical statewide — New York City, Buffalo, Rochester, Albany, Syracuse and every smaller community in between run the same configuration, because the software attaches to your phone number rather than to a location.
- Local New York hours and quiet-hour rules
- Signed BAA before any patient data is processed
- Dentrix, Open Dental, Eaglesoft, Curve and Dolphin supported
- English and Spanish handling included
- Flat monthly pricing with no after-hours surcharge
Compliance notes for this state
The New York SHIELD Act imposes reasonable safeguards on private information; Wavez encrypts data, restricts access and signs a BAA.
Wavez encrypts call data in transit and at rest, retains recordings and transcripts for the period you specify, and creates no biometric identifiers.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
We replaced two contract receptionists and got better coverage. The math wasn’t even close.
James Patel, COO — Lakeview Orthodontics, Chicago, IL (3-location ortho group)