AI Receptionist · Prosthodontists
AI Receptionist for Prosthodontic Practices
A voice AI that answers every call in under two seconds, books directly into your practice management system, and never takes a lunch break. Configured for the call mix a prosthodontic practice actually receives.
The phrase "AI receptionist" covers a wide range of products, from menu-driven bots that read a script to systems that hold an unstructured conversation and write to your schedule. The distinction matters commercially: a bot that collects a name and number is a voicemail box with better manners, while a system that books the appointment is a revenue instrument.
In a prosthodontic practice the stakes are different from general dentistry. Prosthodontic cases are long, expensive and heavily coordinated. Every dropped call costs either a large case or a lab-timeline slip that costs staff hours to repair.
For prosthodontists the arithmetic is stark: one recovered rehabilitation case is worth several years of subscription. Practices typically recover 15–30 additional booked appointments a month from calls that previously went unanswered.
What a AI receptionist handles in a prosthodontic practice
Shares are typical for this kind of practice. Wavez reports your real split from the first week.
A prosthodontist call handled end to end
My dentist said I need my whole mouth rebuilt. I have no idea where to start.
That is exactly what Dr. Ferrante does. The first step is a records and planning appointment — scans, photos and a written plan with staged costs. There is availability Wednesday at 9am or Friday at 2pm.
Wednesday. Roughly what does the whole thing cost?
Full rehabilitation here ranges from $32,000 to $45,000 depending on the number of units and whether implants are involved, with financing available. Wednesday 9am is booked and I have texted the records-visit details.
Why prosthodontists choose this over the alternatives
Answers on the first ring, always
No hold music, no queue, no busy signal — including when three patients call simultaneously.
Books into your existing PMS
Real appointments in real columns, not a callback list somebody has to work through tomorrow.
Runs 24/7 at a fixed cost
Nights, weekends and holidays included, with no overtime, sick days or turnover.
Every call transcribed
Searchable transcripts and outcomes give you visibility your front desk never could.
Traditional front desk vs Wavez
| Traditional | Wavez | |
|---|---|---|
| Answer speed | 4–6 rings, often voicemail | Under 2 seconds, every call |
| Coverage | ~45 hours/week | 168 hours/week |
| Simultaneous calls | One at a time | Unlimited |
| Books into PMS | Yes, when available | Yes, always |
| Monthly cost | $3,200–$4,500 fully loaded | From $599 |
AI Receptionist, tuned to prosthodontist workflows
Wavez sits firmly in the second category. It reads live availability from Dentrix, Open Dental, Eaglesoft, Curve or Dolphin before offering a time, writes the appointment back atomically so double-booking is impossible, and sends the confirmation SMS before the caller has hung up.
Prosthodontic practices typically run Dentrix or Eaglesoft with lab-tracking spreadsheets; Wavez books the PMS and can webhook lab milestones.
- Full-mouth rehabilitation — typically $38,000: One case can define a quarter.
- Implant-supported overdenture — typically $9,500: Common and highly searched.
- Complete denture (upper + lower) — typically $3,600: High call volume, quick decisions.
- Single crown / onlay — typically $1,500: Referral-driven restorative work.
The objections worth taking seriously
Can it manage complex multi-visit sequences? Yes — appointment sequences with lab lead times are configured as templates, and Wavez shifts the whole chain when one visit moves.
Is it credible with sophisticated callers? It uses your own case language and staged pricing. Where depth runs out it books the consult rather than improvising.
Will patients know they are talking to AI? Wavez discloses that it is an automated assistant when asked, and many practices choose to disclose upfront. Callers overwhelmingly care that the call was answered and the appointment was booked.
Does an AI receptionist replace staff? It removes phone load. Most practices redeploy their front desk to treatment coordination and insurance follow-up rather than reducing headcount.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
We replaced two contract receptionists and got better coverage. The math wasn’t even close.
James Patel, COO — Lakeview Orthodontics, Chicago, IL (3-location ortho group)