Appointment Booking AI · Michigan
Appointment Booking AI for Michigan Dental Practices
Conversational booking that reads live PMS availability and writes real appointments — with the right type, provider and duration. Deployed across Detroit, Grand Rapids, Ann Arbor and the rest of Michigan.
Auto-industry shift work produces call volume at hours no traditional front desk covers. That is the local context a appointment booking AI has to work inside.
The write is atomic, so two simultaneous callers cannot claim the same slot, and every booking produces an immediate SMS confirmation plus a reminder sequence you control.
Michigan follows HIPAA; the BAA governs dental appointment and caller data.
What changes in the first month
Correct appointment types
A new-patient exam is not booked into a 20-minute recall slot.
Provider and operatory aware
Bookings respect who can do what, and where.
Atomic writes
No double-booking, even under simultaneous calls.
Reminder sequences built in
Confirmation, 72-hour and 24-hour reminders reduce no-shows measurably.
Traditional front desk vs Wavez
| Traditional | Wavez | |
|---|---|---|
| Writes to PMS | Rarely | Always, in real time |
| Appointment type logic | Manual correction needed | Enforced automatically |
| Double-booking risk | Present | Eliminated by atomic write |
| Reminders | Separate product | Included |
| Monthly cost | Varies widely | From $599 |
Running a appointment booking AI in Michigan
Wavez follows your local clock. Greeting, quiet hours, escalation windows and reminder timing are all set to Michigan time, so a 7am caller and an 11pm caller each get the right treatment.
Coverage is identical statewide — Detroit, Grand Rapids, Ann Arbor, Lansing and every smaller community in between run the same configuration, because the software attaches to your phone number rather than to a location.
- Local Michigan hours and quiet-hour rules
- Signed BAA before any patient data is processed
- Dentrix, Open Dental, Eaglesoft, Curve and Dolphin supported
- English and Spanish handling included
- Flat monthly pricing with no after-hours surcharge
Compliance notes for this state
Michigan follows HIPAA; the BAA governs dental appointment and caller data.
Wavez encrypts call data in transit and at rest, retains recordings and transcripts for the period you specify, and creates no biometric identifiers.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
My front desk used to drown in the phones. Now she can actually take care of the patients in the office.
Dr. Sam Reyes, Owner — Cedar Creek Dental, Austin, TX (Solo practice, 2 hygienists)