AI Receptionist · Michigan
AI Receptionist for Michigan Dental Practices
A voice AI that answers every call in under two seconds, books directly into your practice management system, and never takes a lunch break. Deployed across Detroit, Grand Rapids, Ann Arbor and the rest of Michigan.
Auto-industry shift work produces call volume at hours no traditional front desk covers. That is the local context a AI receptionist has to work inside.
What it does not do is pretend to be a clinician. Anything outside the knowledge you configure — clinical judgement, unusual insurance situations, complaints — is handed to a human, warm-transferred during hours and logged with a full transcript after hours.
Michigan follows HIPAA; the BAA governs dental appointment and caller data.
What changes in the first month
Answers on the first ring, always
No hold music, no queue, no busy signal — including when three patients call simultaneously.
Books into your existing PMS
Real appointments in real columns, not a callback list somebody has to work through tomorrow.
Runs 24/7 at a fixed cost
Nights, weekends and holidays included, with no overtime, sick days or turnover.
Every call transcribed
Searchable transcripts and outcomes give you visibility your front desk never could.
Traditional front desk vs Wavez
| Traditional | Wavez | |
|---|---|---|
| Answer speed | 4–6 rings, often voicemail | Under 2 seconds, every call |
| Coverage | ~45 hours/week | 168 hours/week |
| Simultaneous calls | One at a time | Unlimited |
| Books into PMS | Yes, when available | Yes, always |
| Monthly cost | $3,200–$4,500 fully loaded | From $599 |
Running a AI receptionist in Michigan
Wavez follows your local clock. Greeting, quiet hours, escalation windows and reminder timing are all set to Michigan time, so a 7am caller and an 11pm caller each get the right treatment.
Coverage is identical statewide — Detroit, Grand Rapids, Ann Arbor, Lansing and every smaller community in between run the same configuration, because the software attaches to your phone number rather than to a location.
- Local Michigan hours and quiet-hour rules
- Signed BAA before any patient data is processed
- Dentrix, Open Dental, Eaglesoft, Curve and Dolphin supported
- English and Spanish handling included
- Flat monthly pricing with no after-hours surcharge
Compliance notes for this state
Michigan follows HIPAA; the BAA governs dental appointment and caller data.
Wavez encrypts call data in transit and at rest, retains recordings and transcripts for the period you specify, and creates no biometric identifiers.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
My front desk used to drown in the phones. Now she can actually take care of the patients in the office.
Dr. Sam Reyes, Owner — Cedar Creek Dental, Austin, TX (Solo practice, 2 hygienists)