AI Receptionist · Florida
AI Receptionist for Florida Dental Practices
A voice AI that answers every call in under two seconds, books directly into your practice management system, and never takes a lunch break. Deployed across Miami, Tampa, Orlando and the rest of Florida.
Bilingual demand is the highest in the country outside Texas — Spanish-capable answering is table stakes in South Florida. That is the local context a AI receptionist has to work inside.
What it does not do is pretend to be a clinician. Anything outside the knowledge you configure — clinical judgement, unusual insurance situations, complaints — is handed to a human, warm-transferred during hours and logged with a full transcript after hours.
Florida requires HIPAA compliance and the Florida Information Protection Act governs breach notification; the BAA and encryption posture address both.
What changes in the first month
Answers on the first ring, always
No hold music, no queue, no busy signal — including when three patients call simultaneously.
Books into your existing PMS
Real appointments in real columns, not a callback list somebody has to work through tomorrow.
Runs 24/7 at a fixed cost
Nights, weekends and holidays included, with no overtime, sick days or turnover.
Every call transcribed
Searchable transcripts and outcomes give you visibility your front desk never could.
Traditional front desk vs Wavez
| Traditional | Wavez | |
|---|---|---|
| Answer speed | 4–6 rings, often voicemail | Under 2 seconds, every call |
| Coverage | ~45 hours/week | 168 hours/week |
| Simultaneous calls | One at a time | Unlimited |
| Books into PMS | Yes, when available | Yes, always |
| Monthly cost | $3,200–$4,500 fully loaded | From $599 |
Running a AI receptionist in Florida
Wavez follows your local clock. Greeting, quiet hours, escalation windows and reminder timing are all set to Florida time, so a 7am caller and an 11pm caller each get the right treatment.
Coverage is identical statewide — Miami, Tampa, Orlando, Jacksonville, Fort Lauderdale and every smaller community in between run the same configuration, because the software attaches to your phone number rather than to a location.
- Local Florida hours and quiet-hour rules
- Signed BAA before any patient data is processed
- Dentrix, Open Dental, Eaglesoft, Curve and Dolphin supported
- English and Spanish handling included
- Flat monthly pricing with no after-hours surcharge
Compliance notes for this state
Florida requires HIPAA compliance and the Florida Information Protection Act governs breach notification; the BAA and encryption posture address both.
Wavez encrypts call data in transit and at rest, retains recordings and transcripts for the period you specify, and creates no biometric identifiers.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
We were missing 40% of our calls. Now we miss zero — and patients can’t tell it’s AI.
Dr. Maria Chen, Owner — Sunrise Family Dental, Phoenix, AZ (4-chair family practice)