Maryland dental practices
Dental AI Receptionist in Maryland
Wavez answers every call to your Maryland practice in under two seconds — day, night, weekend or holiday — and books straight into your practice management system.
There are roughly 3,600 active dental practices in Maryland, concentrated around Baltimore, Columbia, Silver Spring and the surrounding areas. Almost all of them share the same structural problem: the phone rings hardest at precisely the hours the front desk is thinnest.
DC-corridor commuters generate heavy early-morning and late-evening call demand.
Maryland's Confidentiality of Medical Records Act supplements HIPAA; the BAA and access controls cover both.
What the phone costs a Maryland practice
Missed calls are the largest unmeasured cost in Maryland practices
The typical practice misses a quarter to two fifths of inbound calls. At a conservative $650 new-patient value and a 30% booking rate, twenty missed calls a week is roughly $200,000 in annual production that never reaches the schedule.
After-hours demand does not respect office hours
Between a quarter and 40% of dental calls arrive outside business hours. In Maryland that traffic currently reaches voicemail, and voicemail converts in the low single digits.
Front-desk hiring is slower and dearer than it was
A fully loaded front-desk role in Maryland costs well above $3,000 a month once payroll taxes, benefits, training and turnover are counted — and it still only covers about 45 hours a week.
What changes in the first month
Local hours, Maryland time zone
Greetings, escalation windows and quiet hours follow your local clock, not a call centre in another region.
Works with the systems you already run
Dentrix, Open Dental, Eaglesoft, Curve Dental and Dolphin Management are supported with real-time write-back.
Compliance handled properly
Signed BAA, encryption in transit and at rest, and handling aligned to both HIPAA and Maryland requirements.
No per-minute meter
Flat monthly pricing from $599 with nights, weekends and holidays included.
Traditional front desk vs Wavez
| Additional front-desk hire | Wavez | |
|---|---|---|
| Coverage | Roughly 45 hours/week | 168 hours/week |
| Cost per month | $3,200+ fully loaded | From $599 |
| Simultaneous calls | One | Unlimited |
| Books into PMS | When available | Always |
| Sick days / turnover | Ongoing | None |
Compliance for Maryland dental practices
Maryland's Confidentiality of Medical Records Act supplements HIPAA; the BAA and access controls cover both.
Wavez signs a Business Associate Agreement before any patient data is processed, encrypts call data in transit and at rest, restricts access on a least-privilege basis, and retains recordings and transcripts for the period you specify. Wavez does not create voiceprints or other biometric identifiers, and does not sell or share caller data.
- Signed BAA before go-live
- Encryption in transit and at rest
- Configurable retention and deletion
- No biometric identifiers created
- Full transcript and audit trail per call
Where our Maryland practices are
Wavez works anywhere in Maryland — it is cloud software attached to your phone number, so there is no local installation and no per-location setup fee. Practices in Baltimore, Columbia, Silver Spring, Rockville run the same configuration as practices in smaller towns across the state.
Going live takes days, not months
Discovery call
We map your call types, providers, hours, insurance list and escalation rules — usually 30 minutes.
PMS connection
Wavez connects to Dentrix, Open Dental, Eaglesoft, Curve or Dolphin and reads your live availability.
Script review
You approve every line the AI can say, including pricing ranges and clinical escalation thresholds.
Supervised go-live
Day one is monitored call by call. Adjustments are made same-day, and you keep full transcripts.
A practice that made the change
We replaced two contract receptionists and got better coverage. The math wasn’t even close.
James Patel, COO — Lakeview Orthodontics, Chicago, IL (3-location ortho group)