Automation

    CareStream Dental · Cloud PMS

    Wavez AI Receptionist for CareStream (Sensei Cloud / PracticeWorks)

    Answer every call and book into CareStream without touching your imaging workflow.

    CareStream Dental spans several products — Sensei Cloud, SoftDent and PracticeWorks on the practice-management side, plus the CS 1500 and CS 1600 intraoral camera line on the imaging side. Wavez integrates with the scheduling layer only. Availability is read from your appointment book and confirmed bookings are written back; imaging, charting and clinical data are never accessed.

    Integration depthSync mode: near real-timeLast verified: August 1, 2026

    Two-way sync on Sensei Cloud; approval queue on SoftDent / PracticeWorks

    We describe integration depth honestly — read-only, two-way sync, or full sync — so you know exactly what Wavez does with your CareStream (Sensei Cloud / PracticeWorks) data.

    What "near real-time" means here: On Sensei Cloud, slot reads and appointment writes complete in seconds over the cloud API. On the server products (SoftDent, PracticeWorks) Wavez reads availability live and queues write-backs for one-click front-desk approval, because those products do not expose a supported public write API.
    Vendor reference: CareStream Dental practice management

    What Wavez does in CareStream (Sensei Cloud / PracticeWorks)

    • Read live provider and chair availability from the CareStream schedule
    • Book new-patient and returning-patient appointments (direct on Sensei Cloud)
    • Queue reschedules and cancellations for approval on SoftDent and PracticeWorks
    • Match inbound callers to existing patients by phone number
    • Log every call with duration, outcome and a summary note

    What Wavez does not touch

    • Any access to CS 1500 / CS 1600 intraoral camera images or imaging studies
    • Clinical charting, perio or treatment-plan edits
    • Insurance eligibility, claims or payment processing

    How the CareStream (Sensei Cloud / PracticeWorks) setup works

    1. 1

      Discovery call (15 min)

      We confirm which CareStream product you run — Sensei Cloud, SoftDent or PracticeWorks — because the integration depth differs.

    2. 2

      Access configuration

      Sensei Cloud practices issue API credentials with scheduling scope. Server practices get a read bridge plus an approval queue.

    3. 3

      Workflow build

      Appointment types, providers, chairs, greeting, hours and emergency escalation are configured with your team.

    4. 4

      Go live

      Point your main line or a rollover number at Wavez. Sensei Cloud practices are typically live in 48 hours; server products take 5-7 business days.

    CareStream (Sensei Cloud / PracticeWorks) integration FAQs

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    See Wavez book into your CareStream (Sensei Cloud / PracticeWorks) schedule

    15-minute demo. We'll show a live call booking into a sandbox CareStream (Sensei Cloud / PracticeWorks) instance.