AI Receptionist ROI in United States
The average US general practice fields 380–520 inbound calls a month and misses roughly 38% of them. At a $900 first-year patient value, a single-chair practice leaks close to $18,000 a month before it spends a dollar on marketing. Here is the payback maths in USD, with the compliance answers US practices are asked for.
Where US Practices Actually Lose the Money
Nothing here is a global average. These are the failure points US practice managers report when we audit their call logs.
Reception is single-staffed, so the second simultaneous caller hears a busy tone.
Coverage across all six US time zones — but patients ring outside those hours and book with whoever answers.
A full-time front desk hire costs $42,000 a year before cover for leave and sickness.
Emergency and pain calls get triaged by voicemail, which is a clinical risk as well as a revenue one.
No one can say how many calls were missed last month, so the loss never appears in the P&L.
Compliance nerves stall the decision: nobody wants a HIPAA problem on top of a staffing one.
The USD Payback Maths
Wavez is $599/month on Starter and $999/month on Growth, billed in USD. Against a $900 new-patient value, recovering three calls a month covers it.
Every call answered
Concurrent calls, lunch cover and after-hours in one line item. Coverage across all six US time zones, including Alaska and Hawaii.
Cheaper than the hire
A $42,000 coordinator covers 38 hours a week. Wavez covers 168 for a fraction of it.
Books, not messages
Real slots written into your practice management system, not a callback list someone has to work through.
HIPAA handled
Wavez signs a Business Associate Agreement before a single call is routed, and PHI stays inside HIPAA-eligible US infrastructure.
Attribution you can audit
Every recovered call is logged with the booking it produced, so ROI is measured, not claimed.
Live in 48 hours
Number porting or forwarding, calendar mapping and a scripted test call before you go live.
Before and After for a Typical US Practice
Based on aggregated data from US dental practices using Wavez.